money back guarantee rules

Money-Back Guarantee Terms and Conditions for Purchased Fractionalized Shares in Art

1. Eligibility

•    - This Money-Back Guarantee applies exclusively to the purchase of fractionalized shares in art bought directly from FNFTEX | DEX or Art | DEX  through our official FNFTX platform.

•    - The purchase must be made by an individual who is the original purchaser of the fractionalized shares.

•    - The shares must be sold back within 7 calendar days from the date of purchase.

​

2. Conditions for Refund

•    - The request to sell back the fractionalized shares must be made within the 7-day period. The 7-day period starts on the day following the date of purchase.

•    - The shares must not have been transferred, sold, or otherwise encumbered by the purchaser during the 7-day period.

•    - Proof of purchase and ownership must be provided at the time of the refund request.

​

3. Refund Process

•    - To initiate the refund process, you must contact our customer service department within the 7-day period to request a refund authorization.

•    - Upon authorization, the fractionalized shares will be transferred back to the FNFTEX from the purchaser's account.

•    - After verification of the shares and the purchaser's eligibility, the refund will be processed.

​

4. Refund Amount

•    - The refund will be the full purchase price paid at the time of purchase, minus a transaction fee of 1.5% of the purchase price.

•    - If applicable, money transfer costs associated with the original payment or refund process will be deducted from the refund amount.

​​

5. Refund Payment

•    - Refunds will be processed using the original payment method.

•    - The refund will be issued within maximal 14 business days of the receipt and verification of the shares.

•    - Any delays in the refund process will be communicated to the customer promptly.

​​

6. Exclusions

•    - The Money-Back Guarantee does not apply to:

•      - Fractionalized shares that have been transferred, sold, or otherwise encumbered by the purchaser during the 7-day period.

•      - Purchases made by individuals who are not the original purchasers of the shares.

•      - Any additional costs, taxes, or fees incurred by the purchaser outside of the transaction costs and money transfer costs specified herein.

​

7. Disputes

•    - Any disputes arising from or relating to the Money-Back Guarantee will be governed by the laws of [Your Jurisdiction].

•    - Both parties agree to attempt to resolve any disputes amicably through negotiation before resorting to legal action.

​​

8. Amendments

•    - FNFTEX Ltd. reserves the right to amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

• By purchasing fractionalized shares in art, you acknowledge that you have read, understood, and agreed to these terms and conditions.

​

For further assistance or to initiate a return, please contact our customer service department at info@fnftex.org or fill in the from underneath.

​

​